GENERAL TERMS AND CONDITIONS FOR THE USE OF THE WEB PAGE BALKAN OPHTHALMIC WETLAB

I. SUBJECT

1. BALKAN OPHTHALMIC WETLAB is a trademark, which belongs to “Educational Center in Ophthalmology Resbiomed” Sole Owner LTD, UIC 201147514, which is a trade company with seat and address: Sofia, district Vazrazhdane, Pozitano str. 136A, 1floor, established and operating according the Bulgarian legislation, referred to as “PROVIDER” or WetLab.

2. The present General Terms and Conditions regulate the relations between the “PROVIDER” on the one side and the persons /THE CUSTOMERS/ that are using the site and the services, offered through it on the web page https://bow.bg on the other side.

3. THE CUSTOMMERS shall be citizens with legal ability, 18 years old or older and possessing a document for graduation in medical education according to the current national legislation, where the customer is located and is practicing his profession.

4. Through the site THE PROVIDER grants /sells/ courses, organized by him, which are targeted at practical education of doctors in order to improve their qualification and professional skills. On the web-pages in the site, specific information is contained about the actual courses, lecturers and the process of education.

5. The publishing of information about specific course in the site shall be considered the offer, made by THE PROVIDER and the filling of the registrational form and its sending by a CUSTOMER for the relevant course shall be considered as offer acceptance and conclusion of a contract.

6. The present GENERAL TERMS AND CONDITIONS, the deadlines, rights and obligations in them shall apply to all CUSTOMERS, that are using the site and have created a registration for participation in educational course on the internet address: https://bow.bg. By clicking the button for acquaintance and agreement with the General terms and conditions, located on the registration form page at https://bow.bg the CUSTOMER agrees, accepts in full and undertakes to observe the GENERAL TERMS AND CONDITIONS.

7. THE PROVIDER is entitled to unilaterally change at any time: the type of the offered educational courses, the lecturers and the duration of the education, the offered participation fees, discounts and promotions. For specific discounts and / or promotions, the PROVIDER expressly specifies the type of course to which they relate, the term, for which they are valid and the specific conditions for them, if any.

8. THE PROVIDER is entitled at any time to unilaterally change the GENERAL TERMS AND CONDITIONS, for which he obliges to inform the CUSTOMERS through publishing of information on the internet address https://bow.bg and sending of notification for that to the CUSTOMMER on the e-mail address, specified by him in the registrational form.
8.1. The Notification shall be sent in 7 days term as of the change in the general terms and conditions.
8.2. In case the CUSTOMER does not agree with the changes in the General terms and conditions, he is entitled to give up on the contract without mentioning a reason for that and without any financial penalty or reimbursement or to continue with the contract execution according to the previous terms and conditions.
8.3. The right under item 8.2 is exercised by the CUSTOMER by sending a written notification to the PROVIDER within one month term as of the receiving of the notice of amendment in the General Terms and conditions.
8.4. The amendments in the General Terms and conditions apply to the CUSTOMMER as of the moment of his notification about them and if he has not exercised his right under art.8.2
8.5 The hypotheses under item 8.2. and item 8.3. are inapplicable when the amendment to the general conditions is due to an order or instruction by a competent authority.

9. The educational courses, offered on web address https://bow.bg are available for the CUSTOMER after the latter has paid the specified price.

10. The contract for education, concluded from distance, is executed through visiting of the particular course by the CUSTOMER at a place/physical location / specified by the PROVIDER. Location information, incl. the administrative address of the location is contained in the information for the course.

II. REGISTRATION OF CUSTOMER PROFILE

11. The site https://bow.bg may be accessed by visitors free of charge, without registration.

12. Registration is performed by filling in the registration form in real time by the CUSTOMER. Fields that must be filled in mandatory are marked with a star. By ticking the box "I have read and agree to the Terms and Conditions", the CUSTOMER makes an electronic statement within the meaning of the
Electronic Document and Electronic Certification Services Act, declaring that he is familiar with the Terms and Conditions and accepts them in full.
12.1 For a particular course, when such a feature is offered by the PROVIDER, a group of five or more customers can be registered. In this case, the registration form shall be filled with the details of each of the participants in the group as well as the course for which is the application.
12.2. The customers from the relevant group use the preferential price announced by the PROVIDER for the respective course, depending on the number of participants in the group. All other terms and conditions regarding the manner and terms of payment, terms of training, legal effect and performance of the contract, and claims, shall be governed by the following rules.

13. After a successful registration has been made the CUSTOMER receives an e-mail from the PROVIDER with confirmation about the registration for the relevant course.

14. THE CUSTOMER shall receive actual information regarding the course, for which he is registered, on the e-mail, specified by him.

15. THE CUSTOMER agrees and declares that he will provide correct, real and actual information when filling the registrational form.

16. By accepting the GENERAL TERMS AND CONDITIONS, the CUSTOMER expressly agrees that the PROVIDER shall send him by e-mail the advertisements, information, materials, etc. provided in the case that the CUSTOMER has given his consent to the processing of his personal data regarding this matter.

17. The refusal to receive notifications within the meaning of item 16 may be made by the CUSTOMER at any time by sending a free text message to the PROVIDER at e-mail: admin@bow.bg

18. Upon registration, the CUSTOMER provides for processing the personal data required by the registration form pursuant to Art. 6, § 1, b. "B" of Regulation 2016/679 / GDPR /. THE PROVIDER may at any time change the type of personal data required for registration on the Site, only if the purpose for which the data is collected is in accordance with the applicable Bulgarian and Community law. The terms and conditions for use of the customer's personal data are contained in the Privacy Policy, available at https://bow.bg

III. ORDER

19. For each announced training course at https://bow.bg, the PROVIDER has to provide information on the price, subject, lecturers, duration of the training and structuring of the activities (theoretical and practical), other additional information aimed at supporting the informed choice from the customers.

20. Order or subscription for participation for particular educational course may be done in one of the following ways:
20.1. Online order – when choosing this option THE CUSTOMER fills out a registration form at: https://bow.bg
20.2. Via E-mail - THE CUSTOMER fills out a registration form and sends it to the e-mail of THE PROVIDER: admin@bow.bg

21. After the order has been sent by THE CUSTOMER, the PROVIDER confirms the order by returning / sending / a message to the e-mail address indicated on the registration form. The Sales Contract shall enter into force as soon as the PROVIDER has confirmed the order.

22. Orders / requests for participation in courses / are accepted 24 hours a day, as well as on weekends and days of public holidays, for the term explicitly indicated by the PROVIDER as the deadline for enrollment. Any reservations made outside of this deadline are invalid for which CUSTOMERS receive an explicit message to an email specified by them.

23. For a change in the status of the order (confirmation, processing, etc.), the PROVIDER informs the CUSTOMER by e-mail

IV. PRICES, PAYMENT METHOD AND CONTRACT EXECUTION

24. All prices, announced on at: https://bow.bg are in EURO, VAT included. Besides the announced price of the PROVIDER for the particular course, the CUSTOMER does not owe any other fees, fees, consumables, etc. The expenses of the customer for arrival at the place of training, as well as of his stay, shall be at his expense and shall not be included in the price indicated by the PROVIDER.

25. The payment of the price of the course selected by the CUSTOMER is in euro and is made in one of the following ways:
25.1. Online with debit or credit card via virtual POS terminal. The bank cards, that may be used for online payments are: VISA, MasterCard, Maestro.
25.2 Bank transfer – in this hypothesis the PROVIDER sends to the CUSTOMER in 3 days term as of the contract conclusion under it.21, proforma invoice, containing the bank account, as well as all the information, which is necessary for the transfer. When performing a bank transfer, THE CUSTOMER has the possibility to choose if he shall pay the whole fee at once or in two separate payments, according to terms and conditions, specified in the information for the particular course.

26. The CUSTOMER chooses one of the payment methods specified in item 25, while agreeing to pay the price of the course in advance on the bank account specified by the PROVIDER. The CUSTOMER shall send a copy of the payment order / import note to e-mail: admin@bow.bg If he can not send a copy of the payment order, he should send the following data on the same e-mail: the date of payment; the bank; the payment order number / import note; Order number three names and a contact phone number.

27. The CUSTOMER is considered to be registered for participation in the particular course after payment of the full amount of the announced price with the VAT for the course within 10 days from the date of the confirmation under item 21 or from the sending of the proforma invoice in accordance with item 25.2. In the case of item 25.2, the last possible day for the second payment by the CUSTOMER is on the day specified as the deadline, according to the information published by the PROVIDER for the respective exchange rate.

28. The participation fee is considered paid with the certification of the bank account of the PROVIDER.

29. In case no payment is made in the terms and according to the conditions under item 27, the PROVIDER returns the paid amount to the CUSTOMER and informs him in written at e-mail, specified by the latter, that he is not enrolled for the specific course and that the previously concluded contract is terminated on this ground.

30. After payment of the prices within the terms and conditions under item 27, the PROVIDER shall send to the CUSTOMER an invoice and a letter confirming the participation in the respective course (Confirmation Letter) at an email address specified by the CUSTOMER.

31. In the case of online / debit or credit card payments / the PROVIDER is not and can not be held liable for any additional costs incurred by the CUSTOMER including but not limited to the conversion fees applied by the card issuer bank if its issuing currency differs from EUR / EURO /.

32. Within 14 days from the date of confirmation under item 21, the CUSTOMER has the right to withdraw from the contract without any reason for which he must notify in writing the PROVIDER by e-mail at: admin@bow.bg In this case, the PROVIDER is obliged to refund the full participation fee if it has already been paid by the CUSTOMER within 14 days of the date of receipt of the refusal.

33.The CUSTOMER has the right to withdraw from the contract and to cancel his / her participation within 5 (five) calendar days prior to the beginning of the course. In this case, the PROVIDER refunds the paid amount, representing the price of the course, reduced by 20% and as well by the expenses of the PROVIDER for the bank transfer and the currency exchange where it is necessary. Other costs incurred by the CUSTOMER in connection with enrollment for the course are at his own expense and are not subject to refund by the PROVIDER.

34. The cancellation method for the CUSTOMER regarding the contract and the participation in the respective course under item 32 or item 33 is by sending a free text e-mail at admin@bow.bg The refund shall be made by bank transfer to a bank account specified by the CUSTOMER.

35. Shall the CUSTOMER renounce the contract after the term under item 32 or shall the CUSTOMER not appear on the indicated day, time and place of the training without having sent a notice of cancellation, the PROVIDER shall be entitled to withhold the full participation fee.

36. The appearance and participation of the CUSTOMER in the respective course shall be certified by the registration of the participant. The same is done at the place declared for the training. Upon registration, each participant receives an individual identification badge, which gives him access to the course, as well as accompanying information and promotional materials.

V. LIABILITIES

37.With the conclusion of the contract under the provisions of item 21 for the CUSTOMER the following obligations arise:
37.1. To pay the fee for participation in the course chosen by him / her;
37.2. Not to smoke at the place where the training takes place. All fines for violations of this prohibition are at the expense of the CUSTOMER.
37.3. Not to bring into the training course, in the building where it takes place or in the surrounding area flammable or explosive substances, gases or hazardous substances (including chemical pesticides and insecticides) or smelling substances or radioactive sources.
37.4. To take account of safety and security measures
37.5 Not to disturb or interfere the education in any way.

38. THE PROVIDER is not liable for failure to perform his obligations under this contract in circumstances that he has not foreseen and was not required to foresee, including but not limited to cases of force majeure, incidental events, problems in the global Internet in the provision of services beyond the control of the PROVIDER.

39.THE PROVIDER is not liable for non-performance of his obligations under this Agreement when the latter is due to incorrect and / or inaccurate information specified by the CUSTOMER

40. THE PROVIDER is not liable when due to a reason that can not be considered his fault, he has to cancel or change the dates of the respective course. In this case, the CUSTOMER is not entitled to compensation for any expenses or damages suffered as a result of such cancellation or change.

41. THE PROVIDER shall not be liable for any damage suffered by the CUSTOMER as a result of theft, robbery, acts and / or omissions of third parties committed on the spot during the course, unless the fault of the PROVIDER for the damage suffered is certified.

42. The PROVIDER is not responsible in the event of poisoning or food intoxication during training

VI. AVOIDING OF THE CONTRACT

43. The contract concluded under the terms of these GTC is terminated in the following hypotheses:
43.1 with completion of the training course.
43.2. with the receiving from the PROVIDER of the notification for withdrawal under item 33 and 34.
43.3. upon the expiry of the period within which the CUSTOMER shall pay the full amount of the participation fee under item 27 and such payment has not been made
43.4. unilaterally by the CUSTOMER under the conditions of item 8 of the GTC

44. Upon registration of a group of participants under item 12.1., The termination of the contract or its denial by any of the members of the group, regardless of the reason, terminates the contract of all customers in the group. The consequences of termination are governed by the terms described in these GTC

VII. CUSTOMER COMPLAINTS

45. THE CUSTOMER has the right to make a complaint up to 14 days from the discovery of the difference of the service from the agreed.

46. The complaint shall be presented to the PROVIDER or to a person authorized by him in writing or verbally.

47.Acceptance of complaints takes place throughout the working hours of the PROVIDER in his office or via e-mail admin@bow.bg. The right of choice for how to submit the claim belongs entirely to the CUSTOMER.

48.Complaints, made after the term under item 45. are not reviewed by the PROVIDER

49. When submitting a complaint, the CUSTOMER may claim one of the following: performance of the service in accordance with the contract, to receive reduction from the price or to be refunded with the amount paid.

50. When submitting a complaint, the customer shall indicate the subject of the complaint, the preferred way of resolving the claim, the amount of money claimed and the contact address.

51. Subject to a complaint may be any difference between the service (s) provided and the originally announced on the PROVIDER's website for that course, e.g. dates of the course and classes, number and type of the classes - theoretical and practical, the topics and / or modules concerned, on which the training takes place, etc.

52. When submitting a complaint, the CUSTOMER shall also attach the documents on which the claim is based, namely: payment order, invoice, documents establishing the non-conformity of the service with the agreed, other documents establishing the claim on grounds and amount.

53. When the PROVIDER has satisfied the complaint, he issues an act in 2 identical copies and provides one copy to the CUSTOMER at the email address indicated by him.

54. The amounts shall be refunded only in a bank account specified by the CUSTOMER within 14 days from the date on which the PROVIDER has sent the notification under item 53. All amounts paid by debit / credit card shall be refunded to the same account (card) from which the payment has been made.

VIII. COPYRIGHT

55. The web site https://bow.bg contains copyrighted materials and texts, images, graphic logos, graphics owned by the PROVIDER under the Copyright and Related Rights Act.

56. THE PROVIDER entitles any CUSTOMER to copy, transfer, and / or use the content for personal or non-commercial purposes only if they do not conflict with these GENERAL TERMS AND CONDITIONS.

57. It is not permitted for materials on this site to be altered in any way or copied, including included in content in any context other than originally intended by the PROVIDER, publicly distributed or distributed for any public or commercial purpose.

IX. SETTLEMENT OF DISPUTES

58. To resolve any misunderstandings and / or disputes concerning the training and qualification services provided, the CUSTOMER may contact the PROVIDER at +359 879 600 299 or e-mail: admin@bow.bg

59. Upon receiving of the complaint, the PROVIDER shall respond as soon as possible but no later than one week after receipt, confirming receipt of the e-mail.

60. The PROVIDER shall consider the complaint as soon as possible, but not later than two weeks after sending a confirmation of receipt under item 59.

61. The relevant authority for out-of-court settlement of a dispute between the PROVIDER and the CUSTOMER on the occasion of the conclusion, execution, interpretation, non-fulfillment, termination of a distance contract is the CUSTOMER PROTECTION COMMISSION https://www.kzp.bg/ More information for its activities, the CUSTOMER can find at the indicated Internet address.

62. Under the Customer Protection Act and Directive 2013/11 / EC of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for customer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (CustomerADR Directive) (OJ L 165/63 of 18 June 2013), the CUSTOMER also has the option to resolve customer disputes through the Alternative Dispute Resolution procedure through the European Online Dispute Resolution Platform (OPC). The PROVIDER expressly excludes the use of alternative dispute resolution under the 2013/11 / EU Directive.

63. All outstanding matters in the present GENERAL TERMS AND CONDITIONS shall be governed by the applicable Bulgarian legislation.

These GENERAL CONDITIONS are valid as of ... ..08.2018